June 14, 2012
1. Quality and the new reality – global challenges and excellence
Robert Steele, Secretary-General, International Organisation for Standardization (ISO), Schweiz
2. Agile or sterile management systems?
Stefan Heinloth, Managing Director DQS Holding, Frankfurt am Main, Germany
3. Development, potential and boundaries of quality management standards
Olaf Stuka, Head of DGQ Regional, Deutsche Gesellschaft für Qualität e.V., Frankfurt am Main, German
4. Compliance management in distribution channels.
Bernard de Valence, Consultant, former Senior Vice President, Hewlett Packard, Geneva, Switzerland
5. How the Quality Systems Manager became an organisational designer – in retrospect of the years 2012 to 2022
Benedikt Sommerhoff, Senior Consultant, DGQ Beratung GmbH, Frankfurt am Main, Germany
6. Motivated quality management
Dr. Helmut Lieb, Team Leader, Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Germany
June 15, 2012
1. Success through sustainable management of stakeholders
Mrs. Aysegül TIGLI TEKIN, HR Supervisor, Bilim Pharmaceuticals, Turkey
2. Made in Quality. Made worldwide.
Prof. Dr. Gisela Lanza, Director Production Systems, wbk Institute of Production Science Karlsruhe Institute of Technology, Germany
3. Quality and Innovation
Prof. Dr. Robert Heinrich Schmitt, Lehrstuhlinhaber Fertigungsmesstechnik/QM,
Werkzeugmaschinenlabor (WZL), RWTH Aachen, Deutschland
4. Culture Based Change Management
Thomas Zentis, Team Leader, Fraunhofer-Institute for Production Technology IPT, Aachen, Germany
5. Esteem in business – Humor as tool
Eva Ullmann, Deutsches Institut für Humor, Leipzig, German
6. Metrological System for Perceived Quality Parameters to Establish Transfer Functions to Human Perception
Dr.-Ing. M. Spingler, Ford Research & Advanced Europe
7. Energy management systems – practical experiences
Sebastian Günther, Fraunhofer-Institute for Production Technology IPT, Aachen, Germany
Dr. Adrian Istrate, Welser Profile Deutschland GmbH, Bönen, Germany
8. Energy as a location factor for an energy intensive company
Lutz Bandusch, CEO, ArcelorMittal Hamburg GmbH, Germany
9. Return on quality management
Prof. Dr. Roland Jochem, Lehrstuhl Qualitätswissenschaft, Technische Universität Berlin, Germany
10. Future of Quality
Paul Borawski, CEO American Society for Quality (ASQ), USA
