About Quality

Quality can be defined with three points :

  1. Excellence in products and services : to satisfy increasingly demanding customers and conquer new markets
  2. Performance : processes, operations and organization, aiming for compliance, organizing change through projects, being creative
  3. Managerial practices : modes of cooperation for the satisfaction of all stakeholders especially employees

Starting or boosting quality approach targets three challenges :

  1. Optimize your organization : more fluid, more efficient, less costly
  2. Control your growth : your range is expanding, you workforce is growing, your information system too, and everything becomes more complicated. The growths need to be managed
  3. Motivate your employees : motivated staff smile at their customers and seek to improve operations.


The EA Annual Report 2021 has just been released.

14 June 2022
You can find the EA Annual report in “Information Center > Newsroom > Promotional Materials > EA Reports on EA Website

Certificates for professionals based on EOQ certification schemes – a valid proof of competence!

2 February 2022
Learn more about the added value for organisations using certified personnel.

European Accreditation (EA) REPORT to IAF/ILAC and REGIONS – December 2021

20 January 2022
The EA REPORT December 2021 has just been released.

Blog : Toyota’s journey to sustainable mobility

10 November 2021
Toyota's journey to sustainable mobility. Author: Vince Desmond, CEO, CQI.

Quality awareness in Austria

2 August 2021
Quality awareness in Austria : Anni Koubek, director of Quality Austria, gives us a glimpse of their current and future vision on quality awareness.