About Quality

Quality can be defined with three points :

  1. Excellence in products and services : to satisfy increasingly demanding customers and conquer new markets
  2. Performance : processes, operations and organization, aiming for compliance, organizing change through projects, being creative
  3. Managerial practices : modes of cooperation for the satisfaction of all stakeholders especially employees

Starting or boosting quality approach targets three challenges :

  1. Optimize your organization : more fluid, more efficient, less costly
  2. Control your growth : your range is expanding, you workforce is growing, your information system too, and everything becomes more complicated. The growths need to be managed
  3. Motivate your employees : motivated staff smile at their customers and seek to improve operations.


Blog : Toyota’s journey to sustainable mobility

10 November 2021
Toyota's journey to sustainable mobility. Author: Vince Desmond, CEO, CQI.

Quality awareness in Austria

2 August 2021
Quality awareness in Austria : Anni Koubek, director of Quality Austria, gives us a glimpse of their current and future vision on quality awareness.

Review of SRMEK’s Serbian Congress

8 July 2021
Mr. Vincent Desmond, CEO of CQI, looks back in his blog on the Serbian Congress in which we got to see some golden nuggets.

The Belgian Association for Quality

16 June 2021
Like many other organisations, VCK, the Belgian National Representative of EOQ, had to cope with a pandemic that made everyone rethink existing work processes.

International organization for standardization

7 June 2021
For the decision on a revision of ISO 9001-2015 an ISO task group prepared a user survey to get input from experts around the world.