About Quality

Quality can be defined with three points :

  1. Excellence in products and services : to satisfy increasingly demanding customers and conquer new markets
  2. Performance : processes, operations and organization, aiming for compliance, organizing change through projects, being creative
  3. Managerial practices : modes of cooperation for the satisfaction of all stakeholders especially employees

Starting or boosting quality approach targets three challenges :

  1. Optimize your organization : more fluid, more efficient, less costly
  2. Control your growth : your range is expanding, you workforce is growing, your information system too, and everything becomes more complicated. The growths need to be managed
  3. Motivate your employees : motivated staff smile at their customers and seek to improve operations.

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Review of SRMEK’s Serbian Congress

8 July 2021
Mr. Vincent Desmond, CEO of CQI, looks back in his blog on the Serbian Congress in which we got to see some golden nuggets.

The Belgian Association for Quality

16 June 2021
Like many other organisations, VCK, the Belgian National Representative of EOQ, had to cope with a pandemic that made everyone rethink existing work processes.

International organization for standardization

7 June 2021
For the decision on a revision of ISO 9001-2015 an ISO task group prepared a user survey to get input from experts around the world.

How to enable the identification of positive outcomes on a risk workshop

5 May 2021
Thanks to the contribution of our Norwegian National Representative, Quality and Risk Norway (QRN / KRN), we can share the following instructive message from Ayse Y Nordal with you.

Innovation, standards and the battle for global competitiveness

29 April 2021
The UK Quality Infrastructure (UKQI) has stepped up its response to Industry 4.0.

Analyzing Strategic Risks using SWOT

12 April 2021
The ongoing discussion on how to manage risks has been revitalized lately for at least two reasons.