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27.01.2022 – 11:00 CET : WEBINAR : ‘Quality’ by Laurence KERLEGUER and Patrick MONGILLON
17 January @ 17:50 - 28 January @ 17:50
This event will take place on January 27th at 11:00 till 12:00 CET.
EOQ invites you to a webinar on quality by 2 members of the French National Representative of EOQ : ‘France Qualité’ : Laurence KERLEGUER, Director of transforming projects with La Poste Group (France) and Patrick MONGILLON, Vice President of France Qualité and Executive Vice President of EOQ.
Following their publication “Qualité” at Eyrolles, the First Global work dedicated to the new challenges of the profession, both authors present a webinar that will interest any quality professional.
You will get a 360° view of the challenges and management of the New Quality.
Following topics will be discussed : • The basics: understanding quality, solving problems, the QSSE approach (fast)
• The less classic: delighting the customer, quality costs, risk management,
• The most unpublished: the source and transformation, data approach, the quality manager of the future, human relations and behaviours.