Two members of France Qualité publish ‘Qualité’ at Eyrolles.

On October, 14, 2021 France Qualité, the association representing professionals in the field of progress and risk management, announced the publication by Eyrolles of a reference book on Quality. It is the first publication to offer an overview of this function with a broader scope, co-authored by two of its members : Laurence Kerléguer and Patrick Mongillon.

On the book’s agenda : Enthusiastically winning over customers and building customer loyalty, combining performance and human relations and making a succes of transformations. But also solve problems quickly and thoroughly, measure the costs of qiuality and non-quality, adopt a Quality, Health-Safety and Environment approach.

Read more in this Press Release.