This session will focus on the critical success factors for Lean Six Sigma deployments, drawing on mr. Željko's RAKIC vast expertise.

<div>This session will focus on the critical success factors for Lean Six Sigma deployments, drawing on mr. Željko's RAKIC vast expertise.</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>With extensive experience across multinational corporations in The Netherlands, Canada, Saudi Arabia, and Oman, the presenter of this webinar,<strong><strong> mr. Zeljko Rakic</strong></strong>, plays a pivotal role in our <strong><strong>deployments with global entities</strong></strong> such as Adidas, LeasePlan, and DS Smith. His profound understanding of the nuances in various cultures and corporate environments positions him uniquely to understand the factors that distinguish successful and sustainable Lean Six Sigma deployments from those doomed to failure.</p></div><div style="margin: 20px 0;line-height: 22px;"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F753819869%2F517992771189%2F1%2Foriginal.20240427-132128?h=740&w=1200&auto=format%2Ccompress&q=75&sharp=10&s=94cc7e665dc5c5d11ef5b4cb930aa953" alt="" style="max-width: 100%; height: auto" /></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p><strong><strong>About the speaker </strong></strong>: Mr. Rakic is a multilingual<strong><strong> Business Excellence and Operational Leader </strong></strong>with extensive global experience in the mining and chemical industries. He obtained a Mechanical Engineering diploma from the University of Belgrade in 1991 and began his professional career in the Europoort area of Rotterdam, <strong><strong>the Netherlands</strong></strong>. Over nine years, he managed production at Caldic Europoort B.V.</p><p>Zeljko's expertise in Lean Six Sigma took him to Montreal, <strong><strong>Canada</strong></strong>, where he worked at Alcan’s head office, a division of the multinational Rio Tinto. He addressed a broad range of issues across various departments. In 2017, he relocated to <strong><strong>Saudi Arabia</strong></strong> to serve as the Leading Master Black Belt for Ma’aden Aluminium, reporting directly to the company president. A year later, Mr. Rakic became the Manager of Business Improvement at Sohar Aluminium in <strong><strong>Oman</strong></strong>, where he supervised the implementation of Lean Six Sigma for four years.</p><p>In 2022, family responsibilities brought Zeljko's to <strong><strong>Croatia</strong></strong>, where he began serving as the Director of Operations for The Lean Six Sigma Company. In this role, he lead over 100 Lean Six Sigma experts worldwide and assists customers in successfully deploying Lean Six Sigma methodologies.”</p><p><br></p></div></div>

What 20 years of deploying Lean Six Sigma have taught me.

In this webinar we delve into the critical intersection of quality management and sustainability.

<div>In this webinar we delve into the critical intersection of quality management and sustainability.</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>In this webinar  we  offer viewpoints into the typical pitfalls in <strong><strong>sustainability management</strong></strong> and why it's essential for quality management to be actively involved in driving sustainability initiatives.</p><p>The introduction of the <strong><strong>C</strong></strong>orporate <strong><strong>S</strong></strong>ustainability <strong><strong>R</strong></strong>eporting <strong><strong>D</strong></strong>irective (<strong><strong>CSRD</strong></strong>) marks a significant shift in how quality organizations approach sustainability. What immediate and long-term implications these regulations impose and how quality organizations in Finland are currently tackling this shift.</p><p><strong><strong>Excellence Finland</strong></strong>, The Finnish Quality Association, an EOQ National Representative, has developed a <strong><strong>new assessment tool to streamline and support CSRD reporting process</strong></strong>. The tool is designed particularly for small and medium companies as well as large corporations looking for ways to ensure that their supply chains also meet the new reporting standards.</p><p>Join us for the webinar and <strong><strong>learn how the Finnish Quality Association is supporting quality organizations in leading sustainability</strong></strong>. </p></div><div style="margin: 20px 0;line-height: 22px;"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F734768419%2F517992771189%2F1%2Foriginal.20240403-150011?h=740&w=1200&auto=format%2Ccompress&q=75&sharp=10&s=7db07913fadbc95b33abd09a8f56876a" alt="" style="max-width: 100%; height: auto" /></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>Speaker bio: <strong><strong>Juha Ylä-Autio</strong></strong>, CEO of Excellence Finland, the Finnish Quality Association</p><p>Juha Ylä-Autio has served as the Chief Executive Officer of Excellence Finland and the Finnish Quality Association since 2020. Excellence Finland is Finland’s largest network of quality and development management professionals. Prior to joining Excellence Finland, Mr. Ylä-Autio worked in various management level positions in the Finnish circular economy industry and Maritime industry for nearly two decades. He is currently a board member of the European Organization for Quality, EOQ. </p></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>Confirm your attendance and stay informed about future EOQ events by registering via this eventbrite page.</p><p>For more information, visit our website and follow us on LinkedIn.</p></div></div>

Leading sustainability: new tool for CSRD reporting.

Quality can be defined as an economic characteristic, as fitness for use. Though partly true, it is not how most people experience quality.

<div>Quality can be defined as an economic characteristic, as fitness for use. Though partly true, it is not how most people experience quality.</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>In quality management we have defined quality as an economic characteristic, as fitness for use. Though partly true, it is not how most people experience quality. In this presentation we will show that <strong><strong>quality is a complex mix of different aspects but first and foremost a feeling</strong></strong>. That makes it important to think beyond technical and economic factors, and to be attentive to the beauty of a design or the quality of human interactions.  </p></div><div style="margin: 20px 0;line-height: 22px;"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F719629919%2F517992771189%2F1%2Foriginal.20240314-171132?h=740&w=1200&auto=format%2Ccompress&q=75&sharp=10&rect=10%2C28%2C414%2C229&s=f06ddf2adef01d4f1a9bae4025d51a00" alt="" style="max-width: 100%; height: auto" /></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>Stepping out of our organizational box, <strong><strong>quality can be of crucial value in preserving our biosphere</strong></strong>. We tend to underestimate the power of our knowledge. By putting quality above quantity we can redefine progress and sustainability and create a better world for all living things. A vital necessity because we simply cannot afford to lose all that natural beauty! </p></div><div style="margin: 20px 0;line-height: 22px;"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F719631709%2F517992771189%2F1%2Foriginal.20240314-171314?h=740&w=1200&auto=format%2Ccompress&q=75&sharp=10&rect=114%2C62%2C623%2C699&s=654a6146c97b29ae7cbe0f3dc6cd143a" alt="" style="max-width: 100%; height: auto" /></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>Speaker info :</p><p><strong><strong>Willy Vandenbrande</strong></strong> has been working in the field of <strong><strong>Quality Management </strong></strong>for over 35 years; first as a quality manager and later as a consultant. Today he is focusing on spreading his thoughts on quality through publications and presentations. His main topics are sustainability, the future of quality and face-to-face service quality. He recently published the book “Reflections on Quality in 101/2 Columns”.</p><p>Willy has delivered many<strong><strong> presentations at international conferences </strong></strong>(WCQI, EOQ, IAQ) and has written numerous articles on Quality Management. His thought provoking speeches are very much liked by audiences all over the globe. </p><p>  Willy is an <strong><strong>ASQ Fellow and an Academician of the International Academy for Quality (IAQ)</strong></strong>. Within IAQ he is the current chair of the Quality in Planet Earth Concerns Think Tank. In 2019 he was awarded the ASQ E. Jack Lancaster Medal for outstanding leadership in promoting quality worldwide. </p></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>Confirm your attendance and stay informed about future EOQ events by registering via this eventbrite page.</p><p>Learn more about EOQ at : <a href="https://www.eoq.org" title="https://www.eoq.org" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">www.eoq.org</a> and follow us on LinkedIn.</p></div></div>

On Beauty: Redefining Progress and Sustainability Through Quality.

Quality leaders must ensure their Quality 4.0 plans enable their organizations to meet expanding customer needs and wants.

<div>Quality leaders must ensure their Quality 4.0 plans enable their organizations to meet expanding customer needs and wants.</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>To successfully prepare for the future, quality leaders must ensure their <strong><strong>Quality 4.0</strong></strong> plans enable their organizations to meet expanding customer needs and wants. Join us in this webinar to learn more about gaining direct access to customer data, preemptively addressing customer issues and building empathy for customers.</p></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p><strong><strong>The Future of Supply Chain Quality Management</strong></strong> </p><p>Tackling the ever-changing customer experience landscape can be overwhelming for quality management leaders. According to a collaborative research report by Gartner and CQI, nearly half of all customer complaints revolve around experience quality - everything from buying and receiving to product unboxing and interactions with company representatives.</p><p>To navigate this challenge effectively, it's crucial for quality leaders to understand the connection between shifting customer expectations and Quality 4.0. But how can you ensure that your Quality 4.0 plans are aligned with meeting these evolving customer demands?</p><p>Listen to Lusi, Monica and Arnela to learn more about it.</p></div><div style="margin: 20px 0;line-height: 22px;"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F711996039%2F517992771189%2F1%2Foriginal.20240305-162505?h=740&w=1200&auto=format%2Ccompress&q=75&sharp=10&rect=0%2C0%2C916%2C718&s=1a82b551c8af0390908633059d0ecce2" alt="" style="max-width: 100%; height: auto" /></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>Confirm your attendance and stay informed about future EOQ events by registering via this eventbrite page.</p><p>Learn more about EOQ at : <a href="https://www.eoq.org" title="https://www.eoq.org" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">www.eoq.org</a> and follow us on LinkedIn.</p></div></div>

Use Quality 4.0 to Enhance Customer Experience

In this session Keiu Talve introduces 'EQUASS' and shares -engaging the participants-  some of the reflections from the QUASAR project.

<div>In this session Keiu Talve introduces 'EQUASS' and shares -engaging the participants-  some of the reflections from the QUASAR project.</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p><strong><strong>European Quality in Social Services (EQUASS)</strong></strong> is an initiative and a quality framework created and managed by the European Platform for Rehabilitation. EQUASS aims to enhance the social sector by engaging social service providers in <strong><strong>continuous improvement, learning and development</strong></strong> to ensure quality of life of service users.</p><p>EQUASS is constantly changing itself to meet the needs of different stakeholders- service funders and providers, users and their families and other interested parties. Changes in the world and in Europe also push EQUASS to be representing the wider needs of the society and the social services sector.</p><p>Recently finalized EU- funded QUASAR project, partnered by the European Platform for Rehabilitation, looked at the present most known quality systems to see where EQUASS is compared to them and where it should improve to meet the needs of future users that may not have been born yet.</p><p>In the session we introduce EQUASS and share some of the reflections from the QUASAR project. We would also like to engage participants into discussions about the future of quality of social services: What are the expectations and trends in the sector? What are the needs that EQUASS should meet? What is the future of quality social services?</p><p><strong><strong>Keiu Talve</strong></strong> has been working in social services sector for 20 years. She’s been involved in implementing EQUASS in Estonia since 2010 by being a consultant, international auditor and trainer. She was in the revision team of EQUASS framework that resulted in creating EQUASS 2018. She was one of the management board members of the Estonian Quality Association 2019-2021 and she has been an expert in the projects that support improvement of social services of Georgian Republic.<br>Currently she is managing quality and services of the biggest elderly care service provider in Estonia- Südamekodud AS.</p></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>Confirm your attendance and stay informed about future EOQ events by registering via this eventbrite page.</p><p>Learn more about EOQ at : <a href="https://www.eoq.org" title="https://www.eoq.org" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">www.eoq.org</a> and follow us on LinkedIn.</p></div></div>

WEBINAR : Social services for the people of the future.

<div><p>Some text 1 222</p></div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>The blend of skills, knowledge and behaviours that define a quality professional are changing rapidly in response to the challenges posed by Industry 4.0.</p><p><strong><strong>Continuing Professional Development</strong></strong> (CPD) has always been a key component of professionalism, but now more than ever, quality professionals need a good understanding of their own competence and a plan to meet their development needs.</p></div><div style="margin: 20px 0;line-height: 22px;"><img src="https://img.evbuc.com/https%3A%2F%2Fcdn.evbuc.com%2Fimages%2F696035759%2F517992771189%2F1%2Foriginal.20240213-122002?h=2000&w=720&auto=format%2Ccompress&q=75&sharp=10&s=d14e4788c645986fd8d8bc1fbf426117" alt="" style="max-width: 100%; height: auto" /></div><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>In this webinar, <strong><strong>Gareth Kingston</strong></strong> (Head of Professional Development, Chartered Quality Institute) will talk about the <strong><strong>CQI's approach to CPD</strong></strong>, and how quality professionals can ensure that they are ready to meet the challenges facing the profession.</p><p>By the end of the webinar you will:</p><p>• Understand some of the key drivers for change that affect quality professionals</p><p>• Understand the critical role that CPD plays in professionalism</p><p>• Understand the CQI's methodology for planning your CPD</p><p>• Understand how to assess your competence using the CQI's free Profession Map</p><p>• Understand other tools available to you</p><p><strong><strong>About Gareth Kingston</strong></strong>, Head of Professional DevelopmentGareth Kingston has worked for the CQI since 2016, first as the Head of Membership and since 2022 as the Head of Professional Development. His most recent achievements have been the launch of the CQI Profession Map in 2023, and the associated Self-Assessment Tool and Quality Learning Hub in 2024. He is a passionate advocate for person-centred CPD approaches.Gareth has over 25 years of experience working in membership and marketing roles for professional associations and not-for-profit organisations. In his personal life he is a trustee of the Northampton Town FC Charitable Foundation, an international quizzer, and a youtuber.</p><p>www.quality.org</p><p>Learn more about EOQ at <a href="https://www.eoq.org" title="https://www.eoq.org" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">www.eoq.org</a> </p></div></div>

Why unsustainability is one massive governance failure and why therefore quality governance is key to a sustainable future.

<div>Why unsustainability is one massive governance failure and why therefore quality governance is key to a sustainable future.</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>We are witnessing the breakdown of the social and environmental systems that support our collective long-term wellbeing and it can often feel like the issues are too big to tackle.</p><p>In this session Victoria will outline why unsustainability is one massive governance failure and why therefore <strong><strong>quality governance is key to a sustainable future</strong></strong>.</p><p>Speaker <strong><strong>Victoria Hurth</strong></strong> is a global leader in aligning business with long-term wellbeing for all (sustainability). Her work with executives centres around <strong><strong>thought leadership in the 5 core pillars</strong></strong> of purpose, governance, marketing, leadership and culture – which underpin strategy and execution.</p><p>Among other achievements she co-led the 5 year development of the first global ISO standard in Governance of Organizations (ISO 37000:2021), was Technical Author for the first national standard in Purpose-Driven Organisations (PAS 808:2022) and advised the UN on the development of a methodology for SDG 12.6.1 (sustainability reporting).</p><p>Victoria is an impact advisor for UnaTerra VC fund. She is an active board member and has over 20 years’ experience in marketing, management and sustainability, having previously worked for 3M and Accenture with companies including Marks and Spencer, Cancer Research, and J Sainsbury and developing theory as an Associate Professor of Sustainable Business and Marketing.</p><p><br></p><p>Interested in other EOQ activities ? : visit our website : <a href="https://www.eoq.org" title="https://www.eoq.org" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">www.eoq.org</a></p></div></div>

Quality Governance: The key to a sustainable future - by Victoria Hurth

EOQ Webinar presenting an overview of the latest “Insights on Excellence (IoE)”

The Insight on Excellence, IoE, is performed by American So

<div>EOQ Webinar presenting an overview of the latest “Insights on Excellence (IoE)”

The Insight on Excellence, IoE, is performed by American So</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>EOQ Webinar presenting an overview of the latest “<strong><strong>Insights on Excellence (IoE)</strong></strong>”</p></div></div>

WEBINAR : “Empowering organizations to achieve excellence”

The presentation  by  Mariluz Villamor,  summarises all the preventive activities that precede the launch of a new Mercedes BENZ vehicle.

<div>The presentation  by  Mariluz Villamor,  summarises all the preventive activities that precede the launch of a new Mercedes BENZ vehicle.</div><div style="margin-top: 20px"><div style="margin: 20px 10px;font-size: 15px;line-height: 22px;font-weight: 400;text-align: left;"><p>The preventive activities that precede the launch of a new Mercedes BENZ vehicle should ensure a level of maturity among key suppliers of new parts.</p><p>Beside this, Ms Villamor also talks about leadership principles, including some aspects of digitisation and innovation skills, needed to lead a quality organisation in the current decade.</p></div></div>

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